Privacy Policy
How we handle and protect your personal information.
Last updated: June 2026. This policy applies to Arena Gardens (https://www.arenagardens.in).
1. Information We Collect
When you make a booking inquiry or contact us, we may collect the following information:
- Full name and phone number
- Email address (if provided)
- Intended travel dates and number of guests
- Special requests or messages you send us
- Government ID details (collected on arrival, as required by law)
2. How We Use Your Information
Your information is used solely to:
- Process and confirm your booking
- Communicate booking details and updates via WhatsApp or phone
- Comply with legal requirements for guest registration
- Improve our services based on feedback
We do not sell, rent, or trade your personal data to any third parties.
3. WhatsApp Communication
Our primary communication channel is WhatsApp. By initiating contact via WhatsApp, you consent to receiving booking-related messages from us. We will not send promotional or marketing messages without your explicit consent.
4. Data Retention
We retain booking records and guest information for a period of 3 years as required by local hospitality regulations. After this period, your data is securely deleted.
5. Cookies & Analytics
This website may use minimal, anonymized analytics to understand how visitors use the site. No personally identifiable information is collected through cookies. You may disable cookies in your browser settings at any time.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
7. Contact
For any privacy-related queries, please contact us at prakasnarayanan74@gmail.com or call +91 9744856277.